Add missing features to an incident
This article refers to features that are currently rolling out. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.
If a work item wasn't originally created as an incident, or was created as an incident before new features were launched, you’ll be prompted to update the incident to access new features.
Updating will connect the incident to Opsgenie, and give you access to features like Alerts, Responders and Linked alerts. Linked alerts will be available to use immediately, while other features like Alerts and Responders will first need to be enabled by your Project admin. Read more about linked alerts.
Find out how to add the responders field to your service project, and find out how to add the major incident field to your service project.
If alerts have already been enabled, updating an incident will create and send responder alerts to any responders, affected service owner teams, and assignees who’ve set up their notification preferences.
If you’re a project admin, you can enable alerts. To enable alerts:
From your service project, select Project settings, then Operations, then Incident management.
Updating an incident will not affect any data that has been added to the incident, or stop agents from working on an incident.
Was this helpful?