Get to know your Jira Service Management project
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We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Get started with Jira Service Management for admins
Quick reference guides for starting your service project
Use these quick reference guides to learn how to start a Jira Service Management project.
Explore a demo service project
We’ve created a demo service project so you can explore different settings and features with sample data.
Set up queues for your team
Queues allow teams to better manage requests.
Capture the right request details with request types
You can create request types from your service project.
Involve the people who use your service project
Add your users to your service project so they can interact with each other.
Add customers and learn how they request help
Add customers to your service project so you can start helping them.
Customize the channels that customers use to get help
Find out some of the basic changes you can make to help customers get help.
Visualize trends in your service project with reports
Take your service project to the next level with reports.
Permissions for your service project and Jira site
Set customer access and project permissions to define who can access and send requests to your service projects.
Set up your service projects to meet compliance needs
Learn about how to use compliance settings in Jira Service Management to meet your company’s compliance needs.
Trash, archive, restore, and delete service projects
Learn how you can trash, archive, restore, and delete service projects.
Track your feature usage