We’re renaming ‘products’ to ‘apps’
Atlassian 'products’ are now ‘apps’. You may see both terms used across our documentation as we roll out this terminology change. Here’s why we’re making this change
Restore product data from backup
We’re rolling out a new backup and restore experience for a limited number of customers on the Enterprise plan through an open beta program.
Backup and restore isn’t available in the Atlassian Government environment.
Perform a restore whenever you need to recover lost or damaged data in Jira or Confluence. You can restore backups that were taken within the last 14 days.
Limitations
If you have backups larger than 60GB of size, our support team will help you restore data. You’ll need to raise a support ticket when you need to restore data.
You can’t restore backups into products that have user-generated data. Make sure that you have a product without data. We recommend restoring backups to a newly provisioned product. For newly provisioned Confluence products, you need to delete the default personal space, too.
You can only restore backups into products that are available in the same organization.
Backups of deactivated products are available for 25 days after the products are deactivated.
Restore a backup
To restore a backup:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Backup and restore.
Select Restore a backup.
Select the app you need to restore.
Select the specific backup you want to restore from the list of available backups for the product.
Review the backup details. If the backup includes attachments, users and groups, or personal spaces, select whether you want to restore them. Then, select Next.
Select where to restore the product data. If you don’t see any products, it’s because of two reasons:
You can only restore a backup into a product that doesn’t contain any data. Select the Contain data filter and select No.
We can restore data to a product that’s on the same shard as the backed-up product. This means that if the backup file and the product to which you’re restoring your data are in different shards, we’ll move the product to the shard where the backup exists. This is an additional step and the data move may take around 30 minutes. You can select and unselect the Show products in the backup’s shard checkbox to see products that are in the same shard. More about how we manage backup and restore with sharding
Select Next.
Validate data by checking if there could be potential problems before and after you restore. Resolve any problems.
Review the data to restore, then select Restore. Once the restore starts running, it’s added to the Restore table.
Review product access for restored groups
Product access controls which products your groups and users have access to, with product’s admin access granted separately. We restore product access but we don’t apply it without your confirmation, because it affects billing. More about product access in cloud
To review product access:
You’ll see the following notification asking you to review product access.
2. Approve product access.
Grant or revoke access later on
To learn how you can grant or revoke product access later on, see the following page.
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